LUSB strives to build the nest possible product always, and in our quest to deliver on that promise, we stand behind our workmanship. In the event that a product has been encountered to have a defect, is unsuitable for the purpose, or is just not the right fit, we will always review a potential return for full credit (less shipping charges.) If the item is returned within 30 days and in salable condition, we will honor a full refund. If the item is deemed to have been used, is damaged, or was purchased through an authorized reseller, we will work with you to find a proper solution and settle the return.
To make a return:
1. Call 1-800-688-8442 to obtain a Return Authorization number. You may also request via email at firstname.lastname@example.org.
2. Once a RA has been given, send the product back to us in it's original condition with tags. Once we have received, we will process the return within 72 hours and present the status of the return. Please ensure the RA number is clearly visible, and legible, on the outside of the package on a minimum of 2 sides of the carton.
LUSB Returns, 3000 Columbia House Blvd., Suite 114, Vancouver, WA 98661